Refund policy

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancelling, the returned products must be delivered to our designated location within 14 days. You will then be refunded the full purchase amount, including shipping costs, within 14 days of receipt. Return shipping costs to our return location are at your own expense; for a regular parcel this is about €7.95. To report a cancellation, contact our customer service; you create a return and register an order you have already shipped via our returns portal.

If you use your right of withdrawal, return the product to us with all accessories supplied and, where reasonably possible, in its original condition and packaging.

Products such as fatbikes that you buy in this webshop are made and delivered to the specifications you entered. The right of withdrawal therefore does not apply to fatbikes. The sale is final once payment is successful. If you still want to cancel, the costs already incurred will be charged in consultation with you.